Learning Cities and Regions are complex places in which organisations and people work together to create an interactive, interdependent and mutually supportive learning society. They are not easily created. The LILARA project takes as its mantra the TQM notion, expressed in the opening quotation, that comprehensive change will not happen unless everyone in the administration of a city or region knows about, and concerns themselves with, assisting the progress of the learning city/region strategy. At the same time the partners are aware that knowledge of learning cities and regions is in short supply. The challenge therefore was to develop a tool that would simultaneously provide both understanding and new knowledge, while gathering personal observations, raising curiosity and encouraging further learning.